Our dedicated support team is available around the clock to assist you with any questions or concerns. Live chat, email, and more.
At LVJILI Games, we pride ourselves on providing exceptional customer support to all our Filipino players. Whether you're having trouble with a deposit, need help with a withdrawal, or simply have a question about our games, our support team is ready to assist you 24 hours a day, 7 days a week. This guide explains all the ways you can reach us and what to expect.
We offer multiple support channels to ensure you can reach us in the way that's most convenient for you:
Our live chat is the quickest way to get assistance. Here's what to expect:
Live Chat Hours
Live chat is available 24/7, 365 days a year. Whether it's 3 AM or 3 PM, our team is ready to help you with any issue, big or small.
If your issue requires detailed documentation or you prefer written communication, email support is the perfect choice:
To help us resolve your issue as quickly as possible, please have the following information ready before you contact us:
Quick Fix Tip
Before contacting support, check our FAQ page. Many common issues like password reset, deposit problems, and withdrawal questions are answered there. You might find an instant solution!
Here are the most common reasons players contact our support team, along with quick fixes:
Forgot Password
Use the Forgot Password link on the login page. You'll receive a reset link via email or SMS. If you still have issues, contact support.
Deposit Not Credited
Check that your deposit was successful in your e-wallet or bank. GCash and Maya deposits are instant. Bank transfers may take 1-24 hours. If it's been longer, contact support with your transaction ID.
Withdrawal Delayed
Check the status of your withdrawal in your account. If it's been more than the standard processing time (1-3 business days), contact support with your transaction ID.
Account Locked
Accounts may lock after multiple failed login attempts. Wait 30 minutes and try again. If the issue persists, contact support for immediate assistance.
Bonus Not Credited
Check that you met the qualifying deposit and opt-in requirements. If you believe you're eligible but haven't received the bonus, contact support with your deposit details.
At LVJILI Games, we value all our players, but VIP Club members enjoy an elevated support experience:
Response Times Guaranteed
LVJILI Games guarantees a response to all support inquiries within 24 hours. Live chat inquiries are answered within minutes. We are committed to providing the best support experience for every Filipino player.
Is LVJILI Games customer support available 24/7?
Yes, LVJILI Games customer support is available 24 hours a day, 7 days a week, 365 days a year. Our dedicated team is always ready to assist you.
How fast does LVJILI Games respond to live chat?
Our live chat support team typically responds within 1-2 minutes during peak hours and instantly during off-peak hours. We pride ourselves on fast and efficient support.
Can I contact support in Filipino Tagalog?
Yes, LVJILI Games support team is fully bilingual and can assist you in both English and Filipino Tagalog. Just let our agent know your preferred language.
What should I do if my withdrawal is delayed?
First, check the status of your withdrawal in your account. If it's been more than the standard processing time, contact our support team via live chat with your transaction ID and username for immediate assistance.
Get instant help from our 24/7 support team — we're here for you anytime
Multiple ways to contact us — choose what works best for you
